grapefruteglobe CSM Bakery Solutions

Job Title: SAP Support Specialist CRM-SD (m/f)

Job Industry: Beverages, Confectionery, Dairy, Food, Food & Beverages, Ingredients, Lebensmittel, Nahrungsmittel
Location indication:
Job description:

This will be your area:

  • Ensure stable business process continuation and improvement.
  • Counterpart to the users in the community support with their processes.
  • Developing as an SME within his/her functional domain.
  • Works closely with the (Senior) IT Business partner to translate business demand into feasible IT projects and solutions.
  • Provides application maintenance and 2nd and 3rd level production support.
  • Collaborates with the 3rd party Global Support Desk.
  • Works closely together with other CSM SAP team members in Germany and USA.
  • Provides application maintenance, 2nd and 3rd level production support services up to satisfactory level of the (internal) customers globally, according to the SLA’s agreed.
  • Proactive system improvement proposals to discuss with IT business partner.
  • Collaborates with external 2nd and 3rd level SAP support.
  • Collaborates with the IT Business partner of his functional area.
  • Assist with project/solution feasibility and solution design.
  • Support SAP module(s) globally incl. related tools connected to SAP.
  • Support solutions meeting business requirements.
  • Provide and maintain documentation.
  • Work according SAP best practices for support processes.


Your Knowledge, Experience & Skills:

  • 3-5 years experience with SAP SD (Sales & Distribution) module for pricing, billing, ordering, EDI and SAP CRM.
  • Technical experience and knowledge in respective domain.
  • Persistence to solve P1 issues.
  • Project management and Relationship building skills.
  • Ability to influence direction and to cope with ambiguity.
  • Ability to work with diverse cultures.
  • Good level of verbal and written English communications, German is mandatory.
  • Experience with route planning is a plus.



  • Competitive salary.
  • Employee events & company canteen.
  • Home office (1-2 days per week) & flexible working hours.
  • Office near city centre & train station.
Company description:

CSM Deutschland GmbH is part of CSM Bakery Solutions with headquarters in Atlanta, USA and manufactures a wide range of bakery products and ingredients for in-store and foodservice markets as well as artisan and industrial bakeries. One of the largest bakery manufacturers globally, CSM’s family of brands includes some of the industry’s most trusted brands including Ulmer Spatz, Meistermarken, Waldkorn, Molco and Marguerite.

At CSM, we are EXPERTS who care, CHAMPIONS of quality and safety, and CREATORS of moments that matter delivering solutions that delight.