An international food ingredients manufacturer is seeking a B2B customer service representative to support clients with logistics and deliveries, order processing, and claims and financial issues. This is a great job for a person with prior experience in the service industry, or for a recent graduate with excellent communication skills. We are looking for a CSR eager to build a career in a fast-growing industry with a broad range of advancement opportunities, in a company that is committed to quality, sustainability, and innovation.
As a Customer Service Representative, you will:
- Support a moderate scale of customer service activities for our single-site team
- Contribute to optimizing and monitoring shipping and returns
- Process complex orders, resolving order and delivery issues
- Refer more complex issues to higher-level staff
- Work in a fast-paced, stimulating, international environment
- Enjoy bonuses, pension, healthcare, and other benefits
- Access outstanding career development opportunities in one of the largest and most solid private companies in the world
CSR Main Tasks:
- Maintain systems and relationships that support the needs of customers
- Maintain databases related to shipments and inventory management
- Inform customers about order status, invoices, contract balances, and other information
- Support projects and initiatives that improve customer service practices and procedures
- Other duties as assigned
- A basic understanding of customer service practices and procedures is beneficial.
- A bachelor’s degree or equivalent work experience
- Fluency in Dutch and English, additional languages are welcome
- Prior experience in customer service, preferably B2B
The employer offers career progression, a competitive salary, bonus and benefits.
Please note that you should be eligible to work in the European Union, we do not sponsor visa/work permits.
Interested in this job? Click the apply button now! Grapefrute works directly with the hiring managers for our posted jobs, and is the fastest way to get results.