An international food ingredients manufacturer is seeking a B2B customer service representative to support clients with logistics and deliveries, order processing, and claims and financial issues. This is a great job for a person with prior experience in the service industry, or for a recent graduate with excellent communication skills. We are looking for a CSR eager to build a career in a fast-growing industry with a broad range of advancement opportunities, in a company that is committed to quality, sustainability, and innovation. 

As a Customer Service Representative, you will:
  • Support a moderate scale of customer service activities for our single-site team
  • Contribute to optimizing and monitoring shipping and returns
  • Process complex orders, resolving order and delivery issues
  • Refer more complex issues to higher-level staff
  • Work in a fast-paced, stimulating, international environment
  • Enjoy bonuses, pension, healthcare, and other benefits
  • Access outstanding career development opportunities in one of the largest and most solid private companies in the world
CSR Main Tasks:
  • Maintain systems and relationships that support the needs of customers
  • Maintain databases related to shipments and inventory management
  • Inform customers about order status, invoices, contract balances, and other information
  • Support projects and initiatives that improve customer service practices and procedures
  • Other duties as assigned
CSR Qualifications:
  • A basic understanding of customer service practices and procedures is beneficial.
  • A bachelor’s degree or equivalent work experience
  • Fluency in Dutch and English, additional languages are welcome
  • Prior experience in customer service, preferably B2B

The employer offers career progression, a competitive salary, bonus and benefits.

Please note that you should be eligible to work in the European Union, we do not sponsor visa/work permits.

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